Warranty
Our products are backed by a lifetime warranty, with proof of purchase (i.e. order confirmation e-mail). The customer is responsible for shipping costs. If you are gifting a holster to a friend or family member, please forward them your order confirm e-mail. The warranty includes replacing the FlexCore, screws, posts, spacers, clips and claw. Your warranty claim requires photos of items needing replacement. The warranty does not cover wear and tear (scuffs, scratches, etc.) PLEASE NOTE: Due to the extensive product testing done on every holster, we know very well the difference between accidental damage and "torture testing" and will not honor a warranty for products that have been torture tested. i.e at no point will one of our holsters ever crack from normal wear and tear.
Returns/Refunds
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The Holster Mill ONLY honors returns/refunds for "Ready-to-Ship" and "Quick-ship products; with the added condition the holster must be unused and requested to be returned with 10 calendar days. All other products are made-to-order to your specifications and are not eligible for returns/refunds under any circumstances.
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The customer will pay return shipping costs.
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Bulk Orders are custom orders and as such fall under our policy for custom orders.
Cancellations/Changes
Cancellation windows are as follows:
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Ready-to-ship - Exactly 1 hour from order placement.
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Quick-Ship - Exactly 1 hour from order placement.
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Standard Lead time products - 24 hours from order placement.
Once an order is placed with the exception of ready-to-ship items, we often have to order supplies for your particular holster. We order supplies as quickly as possible to try to mitigate any chance of delay. For this reason alone - cancellation windows are strict and this is included in our purchase agreement at check-out.